Returns & Exchanges

At Botticelli Foods, we strive to ensure every bottle meets our high standards for quality and taste. If your order arrives damaged or incorrect, please contact us within 30 days of receipt to initiate a return or exchange.

Return Process

• 1.
  Contact Customer Support

  Email our support team with your order number and a brief explanation of the issue regarding your food products.

• 2.
  Provide Documentation

  Attach clear photos of the damaged items or incorrect labels to help us verify the claim and improve our shipping processes.

• 3.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back.

• 4.
  Refund or Replacement

  After processing your claim, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.